Money Back Policy/Repayment

We thank you for shopping at www.kenkojal.com. We will ensure that your shopping experience is a satisfactory one. While we work hard to ensure that you get the best quality products every single time you shop at www.kenkojal.com, still there may be some unfortunate times when you get the damaged or defected item which you may want to return or replace.

Free Replacement

In case you have received a damaged or defective product, you need to inform us within 24 hours for a replacement request. You need not pay the extra cost incurred in this process. However the terms and conditions are subject to the availability of the stock. In case we are not able to replace your product within stipulated time, you will receive a full refund from our side in the form of gift vouchers.

Cancellation Charges

No cancellation charges need to be paid if the order is cancelled within 24 hours. But you cannot decline an order after it has been shipped. You will be liable for all the costs involved in both dispatch and return shipping if you fail to inform our customer care about the cancellation of your order within the above mentioned time frame.